Edutech & University
Mobile Apps
Overview
MyTel U Mobile transforms how Telkom University students and staff access campus services. By consolidating academic information, communications, and essential tools into one intuitive app, we eliminated the frustration of navigating multiple systems and created a seamless digital campus experience.
Role
UI/UX Designer I
Timeline
Nov 2023 - Jan 2024
The Challange
Telkom University's digital ecosystem was fragmented. Students juggled multiple platforms for basic tasks like checking schedules, viewing grades, and reading announcements. This created unnecessary friction in their daily academic routine and led to missed important information.
Login Experience
The Problem
New users couldn't log in because they didn't know which credentials to use. Without clear guidance, many students gave up during their first attempt, creating a significant barrier to app adoption.
No indication of which username/password combination to use
Students assumed they needed to create new credentials
No help options for confused users
Many new students gave up and stopped using the app after failing to login on their first attempt
existing
breakdown solution
Solution
We redesigned the login flow to eliminate confusion and provide immediate help when needed.
Guest access option: Let users explore before committing to login
Clear instructions: "Use your i-Gracias Telkom University credentials"
Instant help: Direct access to Customer Service for login issues
Error handling: Specific error messages that guide users to the right solution
new Flow
Homepage Navigation
The Problem
Students couldn't locate essential features like attendance tracking because menu items were randomly organized with inconsistent icons and unclear labels.
Critical features like attendance were buried in submenus
Inconsistent visual design made scanning difficult
No logical grouping of related functions
Students reported spending too much time just trying to find basic features
existing
Solution
We restructured the homepage around student workflows and daily needs.
Logical feature grouping: Academic, Administrative, and Communication sections
Visual hierarchy: Most-used features prominently displayed
Consistent iconography: Custom icon set following Material Design principles
Quick access bar: Direct shortcuts to attendance, grades, and schedule
Streamlined bottom navigation: Core functions always accessible
Icons system details:
Created 24dp icon set with 2dp padding for optimal touch targets
Two-tone style for better readability and modern aesthetic
Consistent spacing and typography throughout
Prototype - REVAMP
icon pack
Notification System
The Problem
Students missed critical announcements because they couldn't distinguish between new and old messages, and lengthy text made it hard to quickly scan for relevance
No visual indicators for unread messages
Wall of text made it difficult to prioritize
Students couldn't quickly determine message importance
No way to focus on individual messages
existing
Solution
We redesigned notifications to help students quickly identify and act on important information.
Clear read/unread indicators: Visual badges show message status at a glance
Structured message preview: Date, sender, subject, and snippet for quick scanning
Dedicated detail view: Clean, focused reading experience for full messages
Smart categorization: Academic, administrative, and social notifications clearly separated
breakdown solution
new Flow
Results & Overall Impact
Quantifiable Results
60% improvement in login completion rates
40% faster task completion across all major user flows
75% increase in notification engagement
Qualitative Results
Higher student satisfaction with campus digital services
Increased adoption of university announcements and communications
Enhanced overall campus app ecosystem engagement
"User Interface MyTelU Jadi bagus, Intruksi untuk Loginnya jadi jelas, desain Homepage nya juga Fresh"
Efwandha Yudhono
User & Student Telkom University
Reflection
This project substantially reinforced the importance of understanding user context deeply. University students have unique needs - they're often rushing between classes, checking information on-the-go, and dealing with high-stakes academic deadlines. Our design effectively addressed these constraints while delivering reliable, fast access to critical information.
The success of MyTel U dramatically demonstrates that exceptional UX isn't just about making things visually appealing -it's about systematically removing friction from people's daily routines and successfully empowering them to accomplish their goals with confidence and efficiency.
My Tel U
Telkom University
Last updated 5 Sep 2025
3,5
50+rb download
4,2
209 Reviewers
